Contact Us
How can I check my order status?
Once your order has been placed, you’ll receive a confirmation email with your order details and tracking information. This allows you to monitor your package every step of the way.
Can I modify my order after placing it?
We can only make changes to orders that have not yet been processed for shipping. Once your order status changes to Preparing for Shipment, Shipped, or Delivered, we’re unable to make edits or cancellations.
Payment
What payment methods do you accept?
For a secure and seamless checkout experience, Grace and Armour accepts:
PayPal
Visa
Mastercard
American Express
Discover
All transactions are securely processed to ensure your payment information remains protected.
What currency will I be charged in?
All payments are processed in USD. If your bank account or card uses another currency, your financial institution may apply exchange rates or additional conversion fees.
Do you offer installment payment options?
Yes, we offer a convenient 3-part payment option on eligible purchases.
Shipping
Do you ship internationally?
Yes, Grace and Armour proudly ships worldwide, including destinations across:
Asia
North & Central America
Europe
Oceania
Shipping availability may vary depending on your location.
How long does shipping take?
Orders are typically processed within 3–7 business days. Delivery times vary based on your selected shipping method and destination.
How can I track my package?
Once your order ships, you’ll receive an email confirmation with tracking details so you can follow your delivery in real time.
What happens if I’m unavailable during delivery?
If you’re not available at the time of delivery, the courier may:
Attempt redelivery on the next business day
Contact you to arrange another delivery time
Leave your package at a local pickup location or post office
Delivery procedures may vary depending on your location and shipping provider.
Returns & Exchanges
What is your return policy?
We accept returns under the following conditions:
The item was purchased directly from our online store
The item is unused and in its original condition
The return request is submitted within 14 days of delivery
To begin a return, please contact our Customer Support team.
Can I exchange an item?
Yes, exchanges are accepted under the same conditions as returns. When contacting support, simply let us know which item you’d like in exchange.
Are returns free?
Return shipping may be complimentary in certain cases. To initiate a return, please contact Customer Support to receive the correct return instructions and address.
Please note:
If the return is due to an error on our part, return shipping costs will be covered by us
If the return is not related to a store error, return shipping fees may be deducted from your refund
How long does it take to process a return?
Once your return arrives at our warehouse, it will be inspected and processed within 14 business days. Approved refunds, exchanges, or store credits will be issued shortly after processing.
Need Assistance?
If you have any additional questions or concerns, our Customer Support team is always here to help.